SHIPPING POLICY — SENSORY CENTRAL AUSTRALIA

Shipping Rates (Australia-wide)

We use Australia Post for all our shipping.

• $10.00 flat rate standard shipping on orders under $50.00
• FREE standard shipping on orders $50.00 and over

Processing & Dispatch

• Orders are typically dispatched the next business day from our warehouse in Queensland, Australia.
• Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking details.

Delivery Timeframes

Estimated delivery times after dispatch:

• Standard Shipping: 3–7 business days (most metro areas)
• Regional & Remote Areas: Delivery may take a little longer depending on your location and Australia Post schedules.

Please note that delivery timeframes are estimates only and may vary during peak periods, public holidays, or due to circumstances outside our control.

Tracking Your Order

All orders include tracking.

Your tracking information will be emailed to you once your order has been dispatched. If your tracking hasn't updated after several business days, please contact us and we'll be happy to assist.

Authority to Leave (ATL)

Australia Post may offer or request Authority to Leave (ATL) for eligible deliveries. Any ATL preferences are managed directly through Australia Post.

Bulky & Oversized Items

Some bulky or oversized items may not be eligible for Express Post or certain delivery services. All orders are carefully packaged to help ensure they arrive safely.

Damaged, Delayed or Lost Parcels

While we work with trusted delivery partners, delays or damage can occasionally occur.

If your order arrives damaged, incomplete, or appears to be lost, please contact us at info@sensorycentral.com.au within 48 hours of delivery. Please include your order number along with photos of the item and packaging (where applicable) so we can assist you as quickly as possible.

Shipping Locations

We currently ship within Australia only.